Relax, we've got it covered
All Apple products purchased in Switzerland are covered by a 2-year warranty, the first year under the manufacturer's warranty and a second additional year from your reseller. It is possible to subscribe to AppleCare+ products and benefit from additional services.
Protect your devices individually
AppleCare products are separated from consumer rights.
2 years limited warranty (by law)
90 days of technical support (chat/phone)
Did you know that children are responsible for 27% of damage to household appliances?
Protect your devices from everyday hazards and solve most issues in a single call (24/7 priority access to Apple Support).
Mac
- 3 years of technical support and addicional hardware coverage.
- Unlimited number of incidents of accidental damage, each subject to an additional charge of CHF 99.– for damage to the screen or external casing, and CHF 299.– for all other types of accidental damage. The warranty applies from the date of purchase of AppleCare+.
iPad + Pencil + Keyboard
- 2 years of technical support and addicional hardware coverage.
- Covers iPad, iPadOS, iCloud, Apple apps, one Apple Pencil, and one Apple-branded iPad keyboard.
- Unlimited incidents of accidental damage, each subject to an additional charge of CHF 59.– for the iPad and CHF 29.– for the Apple Pencil or Apple iPad Keyboard. The warranty applies from the date of purchase of AppleCare+.
- Express replacement service.
iPhone
- 2 years of technical support and addicional hardware coverage.
- Unlimited number of incidents of accidental damage, each subject to an additional charge of CHF 29.- for damage to the screen or glass back, and CHF 99.- for all other types of accidental damage. The warranty applies from the date of purchase of the AppleCare+.
- It covers your iPhone, iOS, iCloud and Apple-branded apps.
- Express replacement service.
Business
Our team of experts, side by side with yours.
AppleCare also takes care of professionals.
Solutions focused on a full technical support so your business never stops.
For Help Desks
1 year of technical support by phone for an unlimited number of incidents (hardware/sofware).
For IT Departments
- Helps you to deploy macOs, macOs server, iOS/iPadO in your business.
- Technical support (by phone & email) to solve integration, migration and advanced server operation issues.
Choose a plan that fits your business needs
Select
Covers up to 10 enterprise-level incidents and provides four-hour response for high-priority issues (server down), 12 hours a day, 7 days a week (12/7). Unused incident support expires after one year.
Preferred
Covers up to 50 enterprise‑level incidents across multiple locations, provides two‑hour response for high‑priority issues, 12/7, and provides access to the Customer Success Management team to your organization.
Alliance
Covers an unlimited number of enterprise-level incidents across multiple for high priority issues, 24/7. This plan includes an onsite review by an Apple technical support engineer.
- You can repair up to 4% of covered Mac (without paxing addicional fees)
and exchange up to 10% of covered iPhone or iPad for any reason (within one business day). - We personalize prices depending on the size of your company (from 200 to 999, 1000 to 4999 or more than 5000 covered devices).
24/7 technical support for users
On-site repair services for two, three or four years