Covers up to 10 enterprise-level incidents and provides four-hour response for high-priority issues (server down), 12 hours a day, 7 days a week (12/7). Unused incident support expires after one year.
Covers an unlimited number of enterprise-level incidents, provide two-hour response for high-priority issues, 12/7, and assigns an AppleCare account manager to your organization.
Covers an unlimited number of enterprise-level incidents across multiple for high priority issues, 24/7. This plan includes an onsite review by an Apple technical support engineer.