Relax, we've got it covered

All Apple products purchased in Switzerland are covered by a 2-year warranty, the first year under the manufacturer's warranty and a second additional year from your reseller. It is possible to subscribe to AppleCare+ products and benefit from additional services.


Protect your devices individually

AppleCare products are separated from consumer rights.

2 years limited warranty (by law)​ 

90 days of technical support (chat/phone)​

Did you know that children are responsible for 27% of damage to household appliances? 

Protect your devices from everyday hazards  and solve most issues in a single call​ (24/7 priority access to Apple Support).​


Mac

  • 3 years of technical support and addicional hardware coverage​.
  • Up to 2 incidents of accidental damage protection every 12 months (each subject to an excess fee)​.

iPad + Pencil + Keyboard

  • 2 years of technical support and addicional hardware coverage​.
  • Covers iPad, iPadOS, iCloud, Apple apps, one Apple Pencil, and one Apple-branded iPad keyboard​.
  • Up to 2 incidents of accidental damage protection every 12 months (each subject to an excess fee)​
  • Express replacement service​.

iPhone

  • 2 years of technical support and addicional hardware coverage​.
  • Up to 2 incidents of accidental damage protection every 12 months (each subject to an excess fee)​.
  • It covers your iPhone, iOS, iCloud and Apple-branded apps.​
  • Express replacement service​.
  • You can also include the coverage for​ “Theft and Loss”​.

Business

Our team of experts, side by side with yours.​ 
AppleCare also takes care of professionals. 

Solutions focused on a full technical support so your business never stops.​

For Help Desks

1 year of technical support  by phone for an unlimited number of incidents (hardware/sofware).


For IT Departments

  • Helps you to deploy macOs, macOs server, iOS/iPadO in your business. ​
  • Technical support (by phone & email) to solve integration, migration and advanced server operation issues.

Choose a plan that fits your business needs

 

Select

Covers up to 10 enterprise-level incidents and provides four-hour response for high-priority issues (server down), 12 hours a day, 7 days a week (12/7). Unused incident support expires after one year.

 

Preferred

Covers an unlimited number of enterprise-level incidents, provide two-hour response for high-priority issues, 12/7, and assigns an AppleCare account manager to your organization.

 

Alliance

Covers an unlimited number of enterprise-level incidents across multiple for high priority issues, 24/7. This plan includes an onsite review by an Apple technical support engineer.


  • You can repair up to 4% of covered Mac (without paxing addicional fees)
    and exchange up to 10%  of covered iPhone or iPad for any reason (within one business day).​
  • We personalize prices depending on the size of your company (from 200 to 999, 1000 to 4999 or more than 5000 covered devices).
     

24/7 technical support for users

On-site repair services for two, three or four years