General Terms and Conditions of Sale (CGV) for orders made on www.artcomputer.ch
Below, we would like to present our terms and conditions of sale, which serve as the basis for the processing and realisation of your purchases.
1. Contract conclusion and shipments of goods
1.1 Contracts on www.artcomputer.ch are concluded in French.
1.2 By clicking on the “Buy Now” button, you place a firm order for items in your shopping cart. We confirm that your order will be received by email immediately after the goods are sent. With the receipt of the order confirmation, a contract takes effect.
1.3 Please note that if the ordered goods are unavailable, we will immediately refund any payments already made.
1.4 We do not assume the risk of having to buy an ordered commodity (risk of supply). We are only required to deliver goods from our stock and those we have ordered from our suppliers.
2. Shipping prices and fees
2.1 Product prices are shown in Swiss Franc (CHF) and include VAT and other taxes to be levied.
2.2 Processing and shipping costs are not included in the price of a product. Processing and shipping costs are added in addition.
2.3 ART Computer SA reserves the right to change its prices at any time. However, products will be charged at the price indicated at the time the customer validates the order.
3.1 Products are delivered to the customer’s indicated delivery address during the ordering process and within the time indicated on the customer’s order validation page.
3.2 The transfer of risks (including the loss or deterioration of a product) occurs when the customer receives the goods.
3.3 The delivery time is the shipping time indicated on the item sheet plus processing and delivery time.
3.4 Delivery times are given as an indication and do not bind ART Computer SA under any circumstances. The customer is required to accept his order even if it is delivered after the specified time limit, especially in case of temporary unavailability of the ordered product.
3.5 When the customer orders several products at the same time and they have different delivery times, the delivery time of the order is estimated on the basis of the longest delivery time. However, ART Computer SA is allowed to split shipments. Participation in processing and shipping costs will only be charged for one shipment.
4. Product offers on the website.
4.1 The product photos on the Website are used as an illustration and do not link ART Computer SA. ART Computer SA invites the customer to refer to the description of each product to find out the specific characteristics; and if in doubt or if the customer wishes to request additional information from customer service.
4.2 In an ongoing effort to improve the products, ART Computer SA reserves the right to make and/or have certain changes made without notice to the products sold on website, to the technical and advertising documentation. Under no circumstances will these amendments legitimise the customer to make a claim, including to cancel the order or replace the ordered products.
4.3 In addition, ART Computer SA reserves its right to remove certain product references on the website without notice.
5. Promotional codes and their use
5.1 Promotional codes are vouchers that cannot be purchased, but which we issue as a part of promotional campaigns with a limited validity period.
5.2 Promotional codes can only be used during the specified period, and only once per order. Some branded products may be excluded from the promotion. Please note that promotional codes may be linked to a minimum order value.
5.3 The promotional code is not returned when the merchandise is fully or partially returned.
5.4 Promotional codes can only be used before the order is placed. A subsequent imputation is not possible. The promotional code cannot be transferred to third parties. It is not possible to combine several promotional codes between them, unless we have agreed to something else.
5.5 If you used a promotional code during your purchase, we reserve the right to charge you the original price of the merchandise you keep if – due to your cancellation – the total value of your order falls below the amount of the promotional code.
6. Returns and cancellations
6.1 Except as specifically stated below, returns of products or items are not accepted.
6.2 You have the right to cancel your order, only when the goods have not been received and, even before ART Computer has shipped them. The right of cancellation expressly excludes orders for: "Software licenses" sent by email and personalized goods. These orders cannot be cancelled under any circumstances.
6.3 In cases where the order has been financed by Bob Finance, the customer does not have the possibility to cancel the order, except in the following case:
- The order can be cancelled, provided that the cancellation is made and notified in writing before the first payment is made to Bob Finance, and furthermore, that Bob Finance has not started its financing process.
- In all other cases, cancellation of the product financed by the latter will not be accepted.
6.4 In order to cancel the order, in case one of the above mentioned conditions is met, please inform us in writing at the following e-mail address: email@example.com.
6.5 Our sales staff has the right to refuse the cancellation of an order in case some of the above mentioned conditions are not fulfilled. The refund will always be made in the same way as the payment was made. In cases where the cancellation concerns a financed product, as no payment could be executed, no refund will be made by ART Computer SA.
6.6 In the following cases, the customer has the right to return or exchange the goods. In this case, the return costs are paid by ART Computer SA:
- Receipt of a different or non-ordered item (delivered by mistake by ART Computer SA).
- Receipt of a defective item at delivery.
- Receipt of an incomplete article.
7. Exchange conditions
7.1 The customer has the right to exchange the product within (8) days from the date of purchase without suffering any loss, taking into account the following conditions:
- The goods are in their original unopened, undamaged, welded or sealed packaging.
- The goods were available in our stock at the time of the order.
7.2 The following goods cannot be exchanged in any case, if despite the above mentioned conditions are fulfilled:
- The goods are in an open or damaged original packaging. Of course, if the exchange is due to defective or incomplete goods, the packaging will be accepted despite the fact that it has been opened.
- The goods have been used and/or show signs of wear.
- Accessories supplied are missing.
- Customized goods (ordered according to customer specifications).
8.Duty to verify the product delivered to the customer – notice of defects
8.1The customer must inspect the delivered product and must notify the carrier or ART Computer SA of any apparent defects and/or reservations on the delivered product (e.g. damaged parcel, already opened, etc.) within 48 hours of receiving the Product. In the absence of customer notice within the aforementioned time frame, the product is deemed to be received in good conditions, without defects or damage, and accepted as it stands, with the exception of non-apparent defects. The notification must be done in writing to the following email address: firstname.lastname@example.org.
8.2 If an apparent defect is found, the customer should notify ART Computer SA immediately upon the discovery of this defect. The client will be stripped of his rights in the event of a late notice.
8.3 Goods that show a technical defect during or after guarantee period will be accepted by our service staff in one of our branches or service points and repaired either directly on site or by service partners.
8.4 In the event of repairs, there is no entitlement to loan a device. However, ART Computer SA is at your entire disposal to provide the customer with a rental device for a flat fee. For rental devices that are not returned in the original delivery conditions, restoration costs will be billed to the customer. This applies in particular to missing or defective packaging and accessories such as manuals, cables, among others.
9. Intellectual property
ART Computer SA holds the full intellectual property rights to texts, comments, books, illustrations, works, images as well as trade names, trademarks, logos and distinctive signs associated with ART Computer SA, reproduced or represented on the website, for the world. Any reproduction or partial or total representation of the Website or all or all of the above elements and other signs on the website is strictly prohibited.
10. Change of the CGVs
ART Computer SA may, at its own discretion, modify these CGVs. Any contract between ART Computer SA and a customer will be governed by the applicable GVCs at the time of its conclusion.
11. Applicable law and claims processing
10.1 The contract as regulated by these CGVs is subject to Swiss law. Subject to other imperatives, any disputes, disputes or claims relating to the performance or interpretation of the contract will be submitted to the competent courts in Geneva.
10.2 For any complaint please contact the consumer service at:
ART Computer SA
Bois-des-Frères Road 81
1219 The Lignon
0848 278 278
0848 278 279
The ART Computer SA website (hereafter called “ART Computer SA”) is subject to Swiss data protection law, in particular to the Federal Data Protection Act (the DSGOur website is accessible through transport encryption (SSL/ TLS).
Thank you for your interest in our company. Data protection is particularly important to us. ART Computer’s SA web pages can be used without providing personal data. However, if a person wishes to use the special services of our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for this treatment, we generally obtain the consent of the person concerned.
The processing of personal data, such as the name, address, email address or telephone number of a concerned person, is always done in accordance with the legal requirements for data protection. Through this data protection statement, our company wishes to inform the public about the type, extent and purpose of the personal data we collect, use and process.
In addition, individuals are informed of their rights through this data protection declaration.
As a processing manager, ART Computer SA has implemented numerous technical and organisational measures to ensure the fullest possible protection of personal data processed through this website. However, data transmissions over the Internet can generally have security gaps, so absolute protection cannot be guaranteed. This is why anyone concerned is free to transmit personal data to us through other means, such as by telephone.
1. Name and address of the person in charge
The person responsible within the meaning of the law (hereafter referred to as “operator”) is:
ART Computer SA
Bois-des-Frères Road 81
1219 The Lignon
Tel.: +41 848 278 278
2. General information on data processing
When you visit our website, we only collect and use the data mentioned in Section 3. In addition, we generally only process our users’ personal data to the extent that it is necessary to provide a functional website for our content and services. The collection and use of our users’ personal data takes place regularly only with the consent of the user. An exception applies in cases where prior consent cannot be obtained for practical reasons and where data processing is authorised by law.
2.1 Legal basis for the processing of personal data
To the extent that we obtain the consent of the person concerned for the processing of personal data, the Federal Data Protection Act (DSG).
For the processing of the personal data necessary to carry out a contract to which the person concerned is a party, the Federal Data Protection Act (DSG). This also applies to treatments necessary to carry out pre-contract measures.
To the extent that the processing of personal data is necessary to carry out a legal obligation to which our company is subject, the Federal Data Protection Act (DSG) is the legal basis.
If the treatment is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the person concerned do not outweigh the first interest mentioned, the Federal Data Protection Act (DSG) as the legal basis for the treatment.
2.2. Data removal and storage time
The personal data of the person concerned will be deleted or blocked as soon as the purpose of its storage is no longer valid. Storage may also take place if this has been provided for by the national legislator in the regulations, laws or other provisions of the Union to which the person responsible is subject. Data will also be blocked or erased if a storage period prescribed by the above standards expires, unless it is necessary to store the data longer to conclude or execute a contract.
3. Making the website available and creating log files
3.1 Description, purpose and scope of data processing
Every time we access our website, our system automatically collects data and information from the computer system of the calling computer.
The following data are collected:
– Information about the type of browser and the version used
– The user’s operating system
– The user’s IP address
– Date and time of access
– Websites from which the user’s system has reached our site
– Websites that the user accesses through our website
Temporary storage of the IP address by the system is necessary to allow the website to be delivered to the user’s computer. To do this, the user’s IP address must be backed up for the duration of the session.
The log files contain IP addresses or other data that allow attribution to a user. This may be the case, for example, if the link to the website from which the user accesses the website or the link to the website to which the user passes contains personal data.
This data is also stored in the log files of our system. This data is not stored with other personal data of the user.
Storage in log files takes place to ensure the functionality of the website. In addition, we use data to optimise the website and ensure the security of our computer systems. An evaluation of the data for marketing purposes does not take place in this context.
3.2 Legal basis for data processing
The legal basis for temporary storage of data and log files is the Federal Data Protection Act (DSG).
3.3 Legal basis for data processing
The legal basis for temporary storage of data and log files is the Federal Data Protection Act (DSG).
3.4 Shelf life
The data will be deleted as soon as it is no longer necessary to achieve the objective for which it was collected. In the case of data collection for the provision of the website, this is the case when the respective session is over.
3.5 Opposition and Suppression Option
Collecting data for website provision and storing data in log files is essential for the operation of the website. The user therefore does not have the opportunity to object.
The person concerned can at any time prevent the installation of cookies by our website by means of a corresponding setting in the Internet browser used and thus permanently oppose the installation of cookies. In addition, already installed cookies can be removed at any time through an Internet browser or other software. This is possible in all common Internet browsers. If the person concerned disables the cookie setting in the Internet browser used, it is possible that not all the functions of our website are fully usable.
4.1 Description, purpose and scope of data processing
User data collected by technically necessary cookies is not used to create user profiles.
In this way, the following data can be transmitted:
– Seized search terms
– Frequency of page views
– Using website functions
Analysis cookies are used to improve the quality of our website and its content. Analysis cookies tell us how the website is used and allow us to continuously optimise our offer.
4.2 The legal basis for the processing of personal data
The legal basis for processing personal data using cookies is the Federal Data Protection Act (DSG).
4.3 Preservation time, possibility of opposition and withdrawal
5.1 Description, purpose and scope of data processing
The newsletter is sent when the user registers on the website or from an existing customer relationship in connection with the sale of goods or services.
You can subscribe to a free newsletter on our website. When you sign up for the newsletter, the data from the entry mask is sent to us.
When registering, the following information is recorded: greeting, first name, name and email address of the user.
In addition, the following data are collected during registration, which is used to avoid misuse of the services or email address used or to prove your consent:
– the IP address of the calling computer
– Check-in date and time
For data processing, your consent is obtained as part of the registration process and this data protection statement is referred to.
The newsletter is also sent because of the sale of goods or services.
If you purchase goods or services from our website and enter your email address, we can use it to send you a newsletter. In this case, only direct advertising for our own similar products or services will be sent through the newsletter.
As part of the processing of data for the sending of information letters, the data is not transmitted to third parties. The data will only be used to send the newsletter.
5.2 Legal basis for data processing
The sending of the newsletter is based on the user’s registration on the website.
The legal basis for processing data after registering the user for the newsletter is the Federal Data Protection Act (DSG).
The legal basis for sending the newsletter following the sale of goods or services is the Federal Data Protection Act (LPD) and Swiss law.
5.3 Duration of storage
The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. The user’s email address is therefore stored as long as the subscription to the newsletter is active.
5.4 Opposition and Withdrawal Option
The user concerned can cancel his subscription to the newsletter at any time. Each newsletter contains a link to this purpose.
5.5 Service providers used to send the newsletter
This website uses MailChimp to send newsletters. The supplier is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. MailChimp is a service that allows, among other things to organise and analyse the sending of newsletters. The data you enter to receive the newsletter (e.g., email address) is stored on MailChimp’s servers in the United States.
MailChimp is certified to “Swiss-US-Privacy Shield” and “EU-US-Privacy-Shield” standards. The “Privacy Shield” is an agreement between Switzerland or the European Union (EU) and the United States, which aims to ensure compliance with Swiss and European data protection standards in the United States.
With the help of MailChimp, we can analyse our newsletter campaigns. When you open an email sent with MailChimp, a file in the email (called a web tag) connects to MailChimp’s servers in the United States. In this way, it is possible to determine if a newsletter message has been opened and which links have been clicked. Technical information is also recorded (e.g., time of access, IP address, browser type, and operating system). This information cannot be attributed to the recipient of the newsletter. They are used exclusively for statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of recipients.
If you don’t want to receive an analysis from MailChimp, you must opt out of the newsletter. We provide a link to this in each message in the newsletter. You can also opt out of the newsletter directly on the website.
Data processing is done on the basis of your consent (Federal Data Protection Act [LPD] or, if necessary, Section 2 of the Data Protection Act [DPA]). 6, al. 1 bed. DSGVO). You can revoke this consent at any time with effect for the future by opting out of the newsletter. The legality of data processing already carried out is not affected by the revocation.
The data you have stored with us for the purpose of registering with the newsletter will be kept by us until you opt out of the newsletter and will be deleted from our servers as well as MailChimp servers after you board the newsletter. This does not affect the data we have saved for other purposes.
For more information, see MailChimp’s data protection provisions at: https://mailchimp.com/legal/terms/ .
We have entered into a “data processing agreement” with MailChimp in which we require MailChimp to protect our customers’ data and not pass it on to third parties. This contract can be accessed at: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/ .
6. Contact forms and email contact
– Email address
6.1 Description, purpose and scope of data processing
Contact forms are available on our website and can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and backed up. This data is:
– Name name
– Business/school/institution (optional)
– Phone number
– Type of request
– Serial number of the device concerned
When the message is sent, the following data is also stored:
– The user’s IP address
– Check-in date and time
The processing of the personal data of the seizure mask is used to process the establishment of the contact as well as to inform the user about our offers of goods and services.
Other personal data processed during transmission is used to prevent abuse of the contact form and to ensure the security of our computer systems.
In this context, the data will not be passed on to third parties.
6.2 The legal basis for data processing
The legal basis for data processing is the Federal Data Protection Act (DSG).
The legal basis for processing data transmitted when sending an e-mail is the Federal Data Protection Act (DSG). If the purpose of email contact is to enter into a contract, the additional legal basis for processing is the Federal Data Protection Act (DSG).
6.3 Shelf life
The data will be deleted as soon as it is no longer necessary to achieve the objective for which it was collected.
6.4 Opposition and Suppression Option
The user has the option of revoking his consent to the processing of personal data at any time. If the user contacts us by email (contact form), he may object at any time to the retention of his personal data. In this case, the conversation cannot be continued and the revocation must be made over the phone.
In this case, all personal data that was stored during contact will be deleted.
7. Human rights
If your personal data is processed, you are a “concerned person” within the meaning of the Federal Data Protection Act (DSG) or, if applicable and to the applicable extent, of the DSGVO order and you have the following rights to us as a person responsible. You can make use of your rights by contacting us by indicating your request.
7.1 Right to Information
Anyone involved in the processing of personal data has the right to receive free information about personal data stored about them at any time and a copy of that data from the processing manager.
You can ask the person in charge to confirm if any personal data about you is being processed by us.
7.2 Right to rectify
Anyone involved in the processing of personal data has the right to request the immediate correction of inaccurate personal data. In addition, the person concerned has the right, given the purposes of the treatment, to request that incomplete personal data be completed – including by means of a supplementary declaration.
7.3 Right to limit treatment
Any person concerned with the processing of personal data has, if and to the extent that the right to require the person responsible to limit the treatment is respected, the right to ask one of the legislators of the federal data protection law or, if and to the extent applicable, of art. 1 LPD.
7.4 Right to write off
Anyone involved in the processing of personal data has the right to require that the person responsible immediately delete their personal data, provided that one of the provisions of the Federal Data Protection Act (DSG) is complied with.
7.5 Right to data portability
Anyone involved in the processing of personal data has the right to receive personal data about them, which the person has provided to a manager, in a structured, common and machine-readable format. It also has the right to transfer this data to another official without the person responsible for the personal data being provided, provided that the processing is based on consent in accordance with the Federal Data Protection Act (DSG) and that the processing is carried out using automated procedures.
7.6 Right of Objection
Anyone involved in the processing of personal data has the right, for reasons arising from his or her particular situation, to object at any time to a processing of personal data concerning him, which is based on the Federal Data Protection Act (DSG) to object. This also applies to profiling based on these provisions.
In the event of an objection, the company will no longer process personal data unless we can demonstrate that legitimate and compelling reasons for treatment outweigh the interests, rights and freedoms of the person concerned, or that the treatment is used to assert, exercise or defend legal rights.
If the company deals with personal data in connection with the operation of direct mail, the person concerned has the right to object at any time to the processing of personal data for the purpose of that advertisement. This also applies to profiling as it is related to this type of direct mail. If the person concerned objects to direct marketing purposes, the personal data will no longer be processed for these purposes.
7.7 Right to revoke the declaration of consent under the Data Protection Act
Anyone involved in the processing of personal data has the right to withdraw consent to the processing of personal data at any time.
You have the right to withdraw your consent statement under the Data Protection Act at any time. Revocation of your consent does not affect the legality of the treatment performed on the basis of your consent until the time of revocation.
7.8 Right to complain to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to file a complaint with a supervisory authority, particularly in the Member State of your place of residence, place of work or place of alleged infringement, if you believe that the handling of your personal data is contrary to the Federal Data Protection Act (DSG).
8. Data protection provisions for the application and use of Google Analytics
9. Data protection provisions for the application and use of Google Adwords
Our website uses Google AdWords, a Google analytics service, and tracking conversions as part of Google AdWords. Google AdWords places a cookie for tracking conversions on your computer’s hard drive (called a “conversion cookie”) when you click on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages of our website, Google and we can recognise that you clicked on the ad and that you have been redirected to this page.
Information obtained using conversion cookies is used to generate statistics for AdWords customers who use conversion tracking. These statistics tell us the total number of users who clicked on the ad placed by Google and called a page with a conversion tracking tag.
In addition to tracking conversions, we also use the
– Target groups with common interests
– personalised audiences with common interests
– target groups ready to buy
– similar target groups
– demographic and geographic targeting.
10. Data protection provisions regarding the application and use of Facebook
Our website uses “social plugins” (“plugins”) from the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). Plugins are marked with a Facebook logo or the addition of “Facebook social plug-in” or “Facebook social plugin”.
You can find an overview of Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins
When you visit a page on our website that contains such a plugin, your browser establishes a direct connection with Facebook’s servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. With this integration, Facebook receives information that your browser has accessed the corresponding page of our website, even if you don’t have a Facebook profile or if you’re not connected to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the United States and stored there.
If you are connected to Facebook, Facebook can immediately assign your visit to our website to your Facebook profile. If you interact with plugins, for example by pressing the “Like” button or leaving a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also posted on your Facebook profile and shown to your Facebook friends.
The purpose and extent of Facebook’s subsequent data collection and processing and use, as well as your related rights and setting options to protect your privacy, can be found in Facebook’s data protection information: http://www.facebook.com/policy.php
If you don’t want Facebook to affect the data collected through our website directly to your Facebook profile, you should log out of Facebook before visiting our website. You can completely prevent Loading Facebook plugins with add-ons for your browser.
11. Data protection provisions for the application and use of YouTube
YouTube social plugins are integrated into our website. YouTube is an Internet video portal that allows video publishers to post free video clips and other users to view, evaluate and comment on them for free. YouTube allows the publication of all types of videos, which is why complete film and television programs, as well as music videos, trailers or videos made by the users themselves are accessible via the Internet portal.
YouTube est exploité par YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC est une filiale de Google Inc, 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.
Whenever one of the individual pages of this website is called, which is operated by the person responsible for the processing and on which a YouTube component (YouTube video) has been integrated, the Internet browser of the computer system of the person concerned is automatically replaced by the respective YouTube component inviting you to download a representation of the corresponding YouTube component of YouTube. More information on YouTube can be found at https://www.youtube.com/yt/about/de/ . As part of this technical process, YouTube and Google get to know the specific subpage of our website that is visited by the person concerned.
If the person concerned is connected to YouTube at the same time, YouTube recognises which specific subpage of our website the person concerned is visiting by calling a subpage that contains a YouTube video. This information is collected by YouTube and Google and assigned to the person’s respective YouTube account.
YouTube and Google are always informed through the YouTube component that the person concerned has visited our website if they are connected to YouTube at the same time as they access our website, whether or not the person concerned clicks on a YouTube video. If the person concerned does not want this information to be transmitted to YouTube and Google, they can prevent transmission by disconnecting from their YouTube account before calling our website.
Data protection rules published by YouTube, which are available at https://www.google.de/intl/de/policies/privacy/, provide information on the collection, processing and use of personal data by YouTube and Google.
12. Data protection provisions for the application and use of Google Maps
The Google Maps mapping service is used on our website via an API (programming interface). The supplier is Google Inc, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to register your IP address. This information is usually transferred to a Google server in the United States and stored there. The operator of this site no longer has any influence on this data transfer.
The use of Google Maps is in the interest of an attractive presentation of our online offerings and an easy tracking of the places we have listed on the site. This is a legitimate interest within the meaning of the section. 6, paragraph 2. 1 bed. f PIBR.